
Delivery policy

Flower Delivery
In addition to local flower delivery in Shelby Township, Michigan, Philanthia provides floral delivery services to the following nearby areas:
Utica
Macomb
Rochester Hills
Sterling Heights
Washington Township
Clinton Township
Chesterfield
Warren
Troy
Warren
Fraser
Delivery fee of 10.00 will be added to each order, for each address. U.S orders must be received before 2:00 p.m. in the recipient`s time zone to assure same-day delivery. Orders received after that time will be delivered the following day. We are unable to make deliveries on Sundays, however we will make deliveries for funerals on Sundays. Deliveries requested on this day will be delivered the following business day.

Ordering During Holidays
Delivery hours may vary around major Holidays. To help assure on-time delivery during the busy Holiday season, place your order at least 1day prior to the following major Holidays.​Valentine`s Day, Easter, Administrative Professionals Week, Mother`s Day, Memorial Day, Father`s Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, New Years Day.
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Return And Refund
Flowers:
We expect most varieties of cut flowers to remain fresh and lovely for you for at least 5 days. Please contact us with any concerns within 7 days for a considerate resolution. Resolution may entail refreshment, replacement, or a gift card.
Plants:
Plants that fail to thrive may be replaced: blooming plants within 10 days of purchase, and green plants within 15 days of purchase. If your plant or garden arrangement does not thrive within that time period, please call (586-604-7778) or email philanthiaflowers@gmail.com as soon as possible. We will replace the affected plant or the entire garden if needed. Variety substitutions or a gift card may be necessary in some cases according to availability.
Merchandise:
Non-perishable merchandise unaltered from when it was sold may be returned within 2 weeks of purchase with the receipt for a gift card or store credit.
Clearance merchandise is considered a final sale, with no returns.
Merchandise with an expiration date, such as candy, cookies, or personal care items, can be returned in its sealed original condition within 7 days of purchase. Food items will not be re-sold due to health and safety considerations.
